FollowRocket's Privacy Policy

INTRODUCTION

The terms Exclaim, Exclaim Marketing or FollowRocket or "we" or "us" or "our" or any grammatical variations of the preceding words refer to Exclaim. The terms "you" or "your" refer to the client/customer or to users of any of the interfaces (including but not limited to websites and emails) provided by FollowRocket. FollowRocket is a service provided by Exclaim.

FollowRocket’s Privacy Policy shall apply to the information obtained via our website(s), through emails, through information obtained through third parties and shall govern our behavior related to all services offered by us. But this document shall not curtail FollowRocket’s right to publish privacy policies specifically corresponding to one or more services.

Queries regarding our Privacy Policy can be sent through any mode of communication specified by us in any of our interfaces.

INFORMATON COLLECTION AND USAGE

Information provided by you. You shall be required to give certain information while accessing our website, communicating with us through other means, making use of our services. Owing to the nature of our service it shall be mandatory on your part to provide some specific details. Not providing us with certain information might act to your detriment. We might choose not to provide you our offering in case you fail or refuse to provide us with the information we need. The information includes but is not limited to your name, your email id(s), phone number(s), user id for other websites and corresponding passwords, credit card details and any other information required to provide you with our assistance efficiently.

Automatic Information Collection. FollowRocket or third party service providers might collect some information every time you make use of any of our websites. This information might be collected without your prior permission. We might collect certain information, commonly known as Traffic Data and Information of the visitors of our web pages which include inter alia the IP address, Operating System and browser type of your device being used for communication. We might also save data including the phone numbers or email ids used by you to communicate with us. On certain occasions we might use JavaScript or similar software to collect information about your usage of our websites such as the duration of the session, response times etc. when you access our web pages. We might choose to take appropriate measures to receive information regarding the delivery of our e-mails or information regarding when you accessed our e- mail(s). Information collected in the abovementioned procedures shall strictly be used for providing our better services to you. We will try to abstain from collecting superfluous information.

SHARING OF CUSTOMER INFORMATION

Third Party Services.  Due to our modus operandi it becomes necessary for us to share certain client information with third parties. First, information like credit card details etc could be shared with third parties to ensure that that payment for the services takes place efficiently. Secondly, Customer information could be shared with third parties for better customer assistance, better marketing services and analyzing the data.

Business Transfers. With the development of our trade, we might choose to buy other businesses. Following general practices of trade, customer information might be shared for the functioning of our newly acquired businesses. In the unlikely event of FollowRocket being taken over by another business company, customer information could be one of the assets being transferred. We shall try to ensure that the customer information is not misused.

Statutory Requirements. FollowRocket could release customer information if required to do so by law. Besides, FollowRocket holds the rights to share customer information with law enforcement agencies for maintenance of law and order, protection from fraud etc. We cannot be held liable for sharing any information of our clients or users of our interface.

Security of Information.  FollowRocket makes use of sound practices like data encryption, installing firewall etc to ensure that customer information is not misused or accessed without authority. Steps shall be undertaken by FollowRocket to ensure that customer information is not altered or destroyed to the detriment of its clients. FollowRocket or Exclaim shall not be held liable for loss of data or any unauthorized access to the client information stored by us.

Other Websites and Servers. Third party web sites may use certain technology to send the content of our web site, to process payments for the purchase of services on our web site etc. In addition, third parties may host the servers that deliver our hosted services to our clients. They may automatically receive your IP address when you visit our website or communicate with us through other means. We do not have access to or control over cookies or other features that third parties may have, and the information practices of these third party web sites or servers are not covered by this Privacy Policy.

Changes to the Privacy Policy. We might make suitable amendments to its Privacy Policy. We shall endeavor to make our users/clients aware of these amendments by. It is expected that users of our web pages or our clients read our Privacy Policy regularly to make themselves aware of any amendments made to our Privacy Policy. FollowRocket shall not be liable for any delay in the in publication of the amended Privacy Policy.

US Privacy Policy Information

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

We do not collect information from visitors of our site.

When do we collect information?

We collect information from you when you or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart.

They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

       Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled. It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. 

https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:

       Remarketing with Google AdSense

       Google Display Network Impression Reporting

       Demographics and Interests Reporting  

      • DoubleClick Platform Integration

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

Users can visit our site anonymously

Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

       On our Privacy Policy Page

Users are able to change their personal information:

       By logging in to their account

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It's also important to note that we do not allow third party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email

       Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at

and we will promptly remove you from ALL correspondence.

 

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.follow-rocket.com

777 The Queensway, Unit D

Toronto, Ontario M8Z 1N4

Canada

alex@follow-rocket.com